Refund & Cancellation Policy

• We stand behind every order. We take full responsibility for what we promise, and we complete it.
• Unpaid order: cancel any time from your account.
• Paid, work not yet started: you may ask for a refund and we will normally approve it.
• Work started: delivery normally takes 3 to 21 days, depending on your package. If we cannot deliver the whole order, we refund the undelivered part.
• Counts dropped later: raise a ticket within 30 days and we refill the drop, free, no questions asked.
• Refunds go to your GrowMyFame wallet first, ready to use right away. Want it withdrawn instead? Just ask support.
• Every request is read and answered by a real person on our team.

An order that has not been paid can be cancelled from your account any time, free of charge. Unpaid orders are also cancelled automatically after a reminder.

Send a refund request from the order page within 24 hours of payment and before our team begins. If work has not started, we will normally approve it, and the amount goes straight to your GrowMyFame wallet, ready to use right away.

Because you asked us to start right away, the delivered part of an order is not refundable. Our standard delivery window is 3 to 21 days, depending on the package size you choose, larger packages naturally take a little longer to deliver safely. If we are not able to deliver your order within that window, the undelivered part is refunded. If we can only deliver part of a larger package, we refund the undelivered part in proportion.

We take full responsibility for what we promise, and we complete it. If, for any unexpected reason, the amount delivered drops after your order is complete, we refill that drop within 30 days, free of charge, no questions asked. All we ask is that you raise a support ticket within those 30 days, so we know to look into it for you. This is already included with every order, at no extra cost.

What sits outside this guarantee is anything that happens on YouTube itself after delivery, things like future view counts, search ranking, going viral, monetisation approval or revenue. Those depend on YouTube and on your own content, not on us, so no honest promotion service can promise them. You can read more about this in our Terms of Service.

• Change of mind, ordering the wrong package, ordering the wrong or a private video link, or not reading the package description.
• A platform later re-counting, removing or adjusting metrics. Use the free refill.
• The video or channel was made private, deleted, renamed, restricted or changed, or breached platform rules, after the order was placed.
• You ran other promotion on the same video at the same time.
• Results that were not delivered because of your content, your channel settings or your audience.
• Disappointment with ranking, monetisation, revenue, subscriber behaviour or any outcome we never promised.
• Orders paid for with a payment method you were not authorised to use.
• Requests made more than 30 days after completion.
• Orders where a payment dispute or chargeback has been opened: the order is then handled under our Dispute & Chargeback Policy.

We review fairly: duplicate payments, a payment taken but no order created, an order we cannot deliver, a package materially different from its description, or a technical fault on our side. Send proof (screenshots, payment reference) and we will help. Where the law gives you a refund right in your country, it prevails over this policy.

If delivered numbers drop within 30 days of completion, request one free refill from your account with screenshots from YouTube Studio. We complete it, free, no questions asked, that is our promise. The refill replaces the drop only, never more than the original amount, and requires a public, unchanged video. The refill is the first and main remedy for a drop. A refund is considered only if a refill cannot be completed.

Where an order is refunded for a reason accepted under this policy, the amount goes straight to your GrowMyFame wallet. This is our first and fastest way to make things right, and the credit is ready to use on any future order immediately.

• If you would rather withdraw that amount, just let us know through support. We review each request individually and process approved ones afterwards, based on genuine need and your account history.
• Payment-provider fees, currency-conversion differences and bank charges are not refunded unless the law requires it.
• Processing can take 5 to 10 working days after approval.
• GrowCash earned on a refunded order is reversed. Wallet credit used on a fully refunded order is returned to your wallet.
• GrowCash and wallet credit have no cash value and are never refunded as money.

Use the refund or refill form on your order page, or email support@growmyfame.com with your order number and screenshots. Support hours are Monday to Saturday, 10 AM to 9 PM IST. We aim to reply within 2 working days.

Every message is read and answered by a real person, not a bot. We take the time to understand what you need, and we are always glad to go the extra step to help where we reasonably can.

Please contact us before disputing a payment so we can fix a genuine problem. Disputing a delivered service without contacting us first is handled under the Dispute & Chargeback Policy.