Dispute & Chargeback Policy
Payment disputes hurt small businesses and honest customers. This policy explains how we handle them, and what you agree to when you order.
1Talk to us first
In short: Email us first and give us 7 days.
If something is wrong, write to support@growmyfame.com with your order number. We reply within 2 working days (Monday to Saturday) and will work with you to put it right: a refill, a correction or, where it is due, a refund. We ask you to allow 7 days before contacting your bank or payment provider.
2If you open a dispute
In short: We submit full evidence, may close the account and recover costs.
- We respond with evidence. We will give the payment provider our records for the order: your account and order details, the video link you supplied, the time, date, IP address and device that accepted our terms and the start-now confirmation, payment confirmation, delivery and progress records, your messages with us, and refill or refund history.
- We pause the account. While a dispute is open we may pause your open orders, wallet and GrowCash.
- We seek recovery. If the dispute is decided against us for a service that was delivered or started, you agree to pay the disputed amount and the chargeback fee and reasonable recovery costs, and we may close your account permanently and cancel unused GrowCash and wallet credit.
- We report where the law allows. We may share information about abusive disputes with payment providers and fraud-prevention services.
- We refuse future orders. Accounts with abusive disputes are not served again.
3Honest disputes
In short: Real fraud against you is treated seriously and fixed.
If your card was used without your permission, or you were charged twice, tell us immediately and also tell your bank. We will cooperate fully, refund wrongful or duplicate charges and help your bank investigate. This policy targets disputes of services you ordered and received, not genuine fraud against you.
4Why we log what we log
At checkout we record your acceptance of our terms and the start-now confirmation with date, time, IP address and device, together with payment, delivery and support records. We keep them to prove what was agreed and delivered, to prevent fraud and to protect honest customers from the cost of abuse. See our Privacy Policy.
5Reasonable timelines
We aim to answer every dispute notification within the provider’s deadline. Please do not delay: banks give sellers only a short window, and disputes opened while we are still helping you are likely to be treated as abusive.